Service Level Agreement (SLA)

Service Level Agreement (SLA) for dazzycloud.com

Effective Date: [Insert Date]

This Service Level Agreement (“SLA”) outlines the service availability, performance standards, and support commitments provided by dazzycloud.com.

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1. Service Commitment

dazzycloud.com is committed to providing reliable and high-performance hosting and cloud services with industry-standard uptime and support.

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2. Uptime Guarantee

We guarantee 99.9% uptime per calendar month for all hosting services.

Uptime Definition:
Uptime is the percentage of time the service is fully operational and accessible over the internet.

Exclusions:
Uptime does NOT include downtime caused by:

• Scheduled maintenance (with prior notice)
• Client-side issues or misconfiguration
• DDoS attacks or force majeure events
• Third-party service failures (e.g., upstream providers)

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3. Service Credits

If uptime falls below the guaranteed level, customers are eligible for service credits:

Monthly Uptime	Credit
99.0% – 99.8%	10%
98.0% – 98.9%	25%
Below 98%	50%

Conditions:

• Must request credit within 7 days of downtime
• Credits apply to future invoices only
• Maximum credit cannot exceed monthly service fee

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4. Support Response Time

We provide support with the following response targets:

Priority Level	Description	Response Time
High	Server down / critical issue	Within 1 hour
Medium	Service degradation	Within 4 hours
Low	General inquiries	Within 24 hours

Support is available via:

• Ticket system
• Email: support@dazzycloud.com

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5. Scheduled Maintenance

• Maintenance will be announced in advance whenever possible
• Typically performed during low-traffic hours
• May result in temporary service interruptions

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6. Backup Policy

• Backups may be provided as a courtesy service
• We do NOT guarantee backup availability or restoration
• Customers are strongly advised to maintain their own backups

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7. Network & Infrastructure

We maintain:

• Redundant network infrastructure
• Security monitoring systems
• Regular system updates and patches

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8. Limitations

This SLA does not apply to:

• Free services or trial accounts
• Violations of Terms of Service
• Suspended or terminated accounts

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9. Modifications

dazzycloud.com reserves the right to modify this SLA at any time. Updates will be posted on the website.

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10. Contact Information

For SLA-related queries or credit requests:

Email: support@dazzycloud.com
Website: https://dazzycloud.com